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With so much business being carried out online and customers having the ability to discuss their experiences in forums, via reviews and on social media, it has never been more important for a business to know what people are saying about it online.
Fortunately there are now many useful tools which you can use to monitor your business reputation online. Knowing what people are saying can help you to counteract any negative or unfounded comments, and also take action by changing a product or service which people are unhappy with.
Here is a quick round-up of some of the best tools for tracking your online business reputation, but if you’d like any help with monitoring your reputation the team here at LCM Marketing would also be happy to assist.
Google Alerts
Google Alertsis a great free tool which you can set up for yourself. To monitor your business reputation, try setting one up using your company name as the search term. You will then receive daily email notifications every time your business name is mentioned by someone online.
Social Mention
Social Mention is a great tool for tracking what people are saying about your business on social media. It tracks more than 80 social media platforms including all of the major ones such as Twitter and Facebook.
It doesn’t just tell you where or when you are mentioned but also looks at whether the mentions are positive or negative, how many people are talking about your brand and if people are talking about you repeatedly.
SentiOne
SentiOnegives you historical mentions as well as current ones online and you can use it to track your brand but also other keywords or your social profiles. It searches thousands of websites to find mentions but you can filter keywords and results to help narrow the information down.
Review Push
This toolprovides an online method to manage and monitor reviews of your business where they appear on social media and review sites. You get to see all the reviews in one place and you can respond to them directly through the platform.
Meltwater
Meltwaterstarted life as a press cutting service but now it has grown into a large monitoring tool. It includes press monitoring and social media monitoring, with real time analysis of all mentions.
While you can search yourself for your brand name or company name, the chances are you won’t find every mention of your business, which is why tools like those highlighted here can be worth investing in – and some are free.
How can LCM help?
If you’d like help with selecting imagery or any aspect of building your brand, please get in touch with us at LCM and we will be happy to talk through what you are trying to achieve. We will ask you guided questions to find out if you need our kind of input, or if another route is best for you.
Telephone 01489 891870 or email info@lcm.co.uk