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Your business website is a key element in how customers experience your business so if it runs slow and they can’t find what they are looking for straight away, and easily, they are likely to lose interest and go to a competitor website which works better.
The good news is there are some easy tweaks you can make to improve the customer experience on your site to bring people back to your business and enjoying their experience with your website.
Design your site for customers
When you are creating your site you should always design it with your customers in mind. Think about the navigation, the order of the pages, the logical flow of content, and the type of information which your customers will be looking for.
Have a home page which draws them in
Your home pageis where many website visitors will start so make sure you include all the vital information on this page – it can be by providing direct links to inner pages but it needs to be easy to navigate and clear for website visitors to follow.
Design with flow in mind
You need to make sure the structure of your site flows so that visitors can move from one section to another easily and in a way that makes sense. The structure should flow and make perfect sense to all visitors.
Clear navigation
Make sure your navigation – the menu at the top of your website – is clear and easy to follow as this is how people will find their way around the site. It should be easy and straight forward and made easy to move between pages and back to the home page.
Obvious contact details
There is nothing more frustrating than finding a website with the perfect service, only to find there is no way to contact the company. Having clear and easy to find contact informationmakes it easier for your customers to get in touch whether by email, by phone or in writing – as communicating with customers is ultimately the purpose of having a site in the first place.
Links to your social media
Make it easier for customers to connect with you and follow your social media posts by including links to all of your channels on your website – it encourages them to continue researching your company with ease.
There are many ways to improve your customer journey through your website and we always put this as the first and foremost consideration when designing new websites for our customers so if you’d like us to help you, give the team at LCM Marketing a call today.
How can LCM help?
If you’d like help to improve the user experience on your website, please get in touch with us at LCM and we will be happy to talk through what you are trying to achieve. We will ask you guided questions to find out if you need our kind of input, or if another route is best for you.
Telephone 01489 891870 or email